We recently had received a call from one of our customers located in West End who complained of an odour after we cleaned her carpets.
It had become apparent once the relevant questions were asked if she had any pets at her property that the problem could have been possible urine.
Urine leaves the body as an acid and forms an alkaline crystalline salt deposit on the carpet fibre, if left untreated it can penetrate through the underlay and into the sub floor this scenario is worst case.
If you know that your pet has urinated on the carpet it is important that you DO NOT TOUCH it. Call Aim Home Services and one of our experience technicians will come out and inspect the problem area and determine the best course of action.
Treatment option 1 – A topical surface treatment can be applied to the affected area so this stops the urine penetrating further into the carpet and neutralising the stain, thus removing the odour.
Treatment option 2 – Full Restoration. This requires our technician to lift your carpet and removal the underlay exposing the sub – floor below. An anti – microbial solution would need to be applied to kill all the bacteria and then a sealer needs to be applied which will stop the odour reoccurring. New underlay would need to be installed as it cannot be restored, along with new carpet in the affected area if it is badly visually affected.